ck49 Privacy Policy

1. Introduction

ck49 is a trusted online gaming platform committed to providing the best experience for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how ck49 collects, uses, stores, and keeps your personal information secure.

This policy applies to our website ck49.cam and all related services. Please read this policy carefully before using our services. If you do not agree with any part of this policy, please refrain from using our services.

2. Information We Collect

We collect various types of information during registration and use of the ck49 platform. This information comes mainly from two sources: information you voluntarily provide, and information collected automatically while you use our platform.

2.1 Information Provided Directly by You

Information you provide during registration or account management includes:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport information (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account)
• Username and password
• Records of communication with our support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Login time, session duration, and activity logs
• Gaming history, bet amounts, and transaction records
• Data collected through cookies and similar tracking technologies
• Referral source and navigation patterns

3. Purpose of Using Your Information

ck49 uses your information only for specific and legitimate purposes. We never collect unnecessary or excessive information. The main purposes for using your information are:

• Creating, managing, and verifying accounts
• Processing financial transactions including deposits and withdrawals
• Preventing fraud and ensuring platform security
• Providing customer support and resolving issues
• Implementing responsible gaming policies and age verification
• Informing you about new bonuses, promotions, and updates (with your consent)
• Improving service quality and analyzing user experience
• Fulfilling legal obligations and resolving disputes

4. Data Storage and Security

ck49 applies industry-standard technical and organizational measures to keep your information secure. Our security framework ensures the following:

4.1 Technical Security

• Use of SSL/TLS encryption for all data transfers
• Application of advanced encryption methods for stored data
• Secure server infrastructure and firewall protection
• Regular security audits and vulnerability testing
• Two-factor authentication (2FA) support

4.2 Organizational Measures

• Only authorized staff can access the information they need
• Regular privacy and security training for staff
• Strict internal data protection policies
• Confidentiality agreements with third-party service providers

Please note that no method of transmitting or storing information on the internet is 100% secure. We strive to provide the highest level of protection, but we cannot guarantee complete prevention of any data breach.

5. Sharing Information with Third Parties

ck49 does not sell your personal information or transfer it to third parties for commercial purposes. However, in the limited circumstances below, we may share necessary information with specific third parties:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Identity verification services: For KYC and age verification
• Technology service providers: For server hosting, analytics, and cybersecurity
• Legal authorities: When required by court order or legal obligation
• Fraud prevention agencies: To assist in investigating suspicious activity

All these third parties are required to operate in accordance with our privacy standards and may use the information received only for the specified purpose.

6. Cookies Policy

The ck49 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our service quality.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled
• Functionality cookies: To remember your preferences and settings
• Analytics cookies: To understand site usage (anonymous data)
• Performance cookies: To improve page loading speed and functionality

You can disable cookies by changing your browser settings, though doing so may cause some services to not work properly.

7. Data Retention Period

ck49 retains your information only for as long as necessary. The specific retention period depends on the type of information and legal requirements:

• Active account data: Until the account is closed
• Transaction records: For the period required by financial regulations
• Identity verification documents: Until regulatory obligations are met
• Gaming logs and history: Until dispute resolution requirements are fulfilled
• Support-related communications: For a reasonable period after the issue is resolved

When an account is closed or expires, we securely delete or anonymize your information, unless we are legally required to retain it.

8. Your Rights

As a user of the ck49 platform, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you
• Correction: The right to request that incorrect or outdated information be updated
• Deletion: The right to request that your information be deleted in certain circumstances
• Objection to processing: The right to object to the use of your information for specific purposes
• Restriction: The right to request that the processing of your information be limited in certain circumstances
• Data portability: The right to receive a copy of your information in a machine-readable format
• Withdrawal of consent: The right to opt out of marketing communications at any time

To exercise these rights, please contact our support team. We will process your request within a reasonable time. Please note that we may be required to retain certain information to fulfill legal obligations.

9. Protection of Minors

ck49 is a platform exclusively for adults. Our services are only for those aged 21 or older. We do not intentionally collect any personal information from minors.

Age is verified at the time of registration. If we become aware that we hold information about a minor, we will immediately close that account and delete the relevant information.

10. International Data Transfers

Our servers and technology infrastructure may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that adequate data protection measures are in place in that country and that our privacy standards are maintained.

11. Changes to This Policy

ck49 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will send you a notification by email or on the platform.

If you continue to use our services after a policy change, you will be considered to have accepted the new policy. Please visit this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team is always ready to assist you:

We will respond to your request as quickly as possible after receiving it. Complex matters may take some time to fully investigate, but we will keep you updated at every step.